Policies

Returns

Whether you are looking for a refund or not, we love hearing feedback so we can improve worksheets and other downloads. We are happy to listen to any concerns you have about a digital product you have purchased and issue a refund if necessary. Just email us explaining your issue/thoughts.

Most items follow our general return policy, but products have different policies or requirements associated with them. When you return an item, there may be different return options depending on the item, or reason for return. Your refund and how your refund is issued may also differ based on the condition of the item, how long you've had the item and how the item was purchased.

Our return policy lasts 28 days providing the following are met:

  • All packaging must be intact so that the item is in a re-saleable condition
  • You are able to provide a valid proof of purchase – this can be your confirmation email or the invoice/packing note inside your delivery parcel.
  • Return postage costs are covered by the customer (please also note that your original postage charge will not be included in the refund).

Please note that you must return each item in the same condition in which you received it. This means that new items must be returned new, unused and complete.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Like New, Open-Box and Pre-Owned items must not have any additional signs of use or damage. Refunds for returned items that are not received in this condition, may be reduced. We reserve the right to refuse returns or to charge you our fees and expenses if the product isn't received in the same condition in which you received it.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items: Gift cards, Downloadable software products, Some health and personal care items.

In the unlikely event of your order being supplied incorrectly or faulty, we will ensure it is resolved immediately and with minimal disruption.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
Depending on your bank provider, a refund may take up to 5 working days for your refund to show in your account.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at talk 'at' ttlcic.org.uk. 

Shipping 
To return your product, you should mail your product to: 2, Canalside House, 383 Ladbroke Grove, London, W10 5AA, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over £70, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Partial Refunds or Restocking Fees
Partial Refunds or Restocking Fees may apply:

If You Return
Items in original condition past the return window* 80% of the item's price
Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to a Talk Together London CIC error Up to 50% of the item's price
Digital or downloadable products for reasons not due to a Talk Together London CIC error 0% of the item's price

*For most items the return window is 28 days after delivery. Note that you may be charged up to 20% restocking fee even if you return the item in original condition within the return window.

 

 

--------------------------------****************************---------------------------------

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

depending on your bank provider, a refund may take up to 5 working days for your refund to show in your account.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at talk 'at' ttlcic.org.uk and send your item to: 2, Canalside House, 383 Ladbroke Grove, London, W10 5AA, United Kingdom.

We pride ourselves on our excellent products and customer service and are confident you will love our products. On any occasion that a refund is requested, we will action a refund as soon as the items are received back to Talk Together London.

If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Talk Together London CIC is happy to accept back any unwanted items supplied to consumers for refund, within 28 days of purchase, providing the following are met:

  • All packaging must be intact so that the item is in a re-saleable condition
  • You are able to provide a valid proof of purchase – this can be your confirmation email or the invoice/packing note inside your delivery parcel.
  • Return postage costs are covered by the customer (please also note that your original postage charge will not be included in the refund).